FAQ's - Taps & Sinks

Frequently Asked Questions about Taps & Sinks

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What do I do if a product is out of stock that I want?

If a product is out of stock then we will do our best to get that product for you.
We want to ensure that our customers are always satisfied and are able to purchase the product that best suits their requirements. Please contact us by email at sales@tapsandsinksonline.co.uk and we will let you know the lead time on getting this product for you. Depending on the particular item of stock, and whether or not it has to be manufactured specifically for you, the lead time could be 1 to 6 weeks. Please email us at sales@tapsandsinksonline.co.uk for lead times for specific products that are not in stock.

How do i prepare for installation of my Tap?

First shut off your cold and hot supply and water heating system. Then with your mains stop cock closed, open the lowest hot and cold taps in the house and allow to run until the cold storage tank and pipes are empty (the hot water storage cylinder always remains full).

How do i install my Tap?

Before installing the new mixer it is essential that you thoroughly FLUSH through the supply pipes in order to remove any remaining swarf, solder or other impurities. Failure to carry out this simple procedure could cause problems or damage to the workings of the mixer.

How do i flush the system?

Before installing the new mixer it is essential that you thoroughly flush through the supply pipes in order to remove any remaining swarf, solder or other impurities. Failure to carry out this simple procedure could cause problems or damage to the workings of the mixer. Having first checked all new connections, turn on the mains stop cock, close all taps except the new mixer and as the system start to refill check for leaks. Once you have satisfied yourself that there are no leaks, switch on the hot and cold water supply and water heating.

How do i care for my tap?

To clean, wipe with a soft soapy sponge, then rinse and wipe dry. Do not use abrasive cleaners, scouring pads, powders of wire wool to clean the tap or let paint stripper or chemical desalting agents come into contact with it.  If you live in a hard water area, lime scale may build up around the spout of your tap. Clean this off with either vinegar (acetic acid) or lemon juice. Do not attempt to remove this with a knife or any other sharp element, as this will damage the surface finish.

My New Tap is dripping after installation?

New valves can take a few days for the rubber washer to “bed down”. If after a few days the dripping continues, the seating and/or the rubber washer may have been damaged by debris in the plumbing system. It might need to be checked by a plumber and he will advise you if you need to order a free replacement valve from us at sales@tapsandsinksonline.co.uk, and flush the system.

Tap is dripping from the end of the spout when the Tap is turned Off?

Again, new valves can take a few days for the rubber washer to "bed down". One cause might be High pressure in your plumbing system. Check the pressure in your system: if it is too high, more than 5 bar, it could be necessary to use a pressure reducer. If it is still dripping – contact our after sales service at sales@tapsandsinksonline.co.uk

My New Tap leaks at the joint of the body & spout?

The spout "O" rings have been damaged during installation. It needs new rubber "O" rings. Contact our after sales service at sales@tapsandsinksonline.co.uk

My new Tap leaks under the work-top?

The tap tails have not been screwed in tight enough or the plumbing installation may be suspect. Tighten the tap tails without damaging or deforming the plumbing.

My new Tap leaks by the handles?

The valve may need tightening or replacing. Again, new valves can take a few days for the rubber washer to "bed down". Tighten the valve and if leak continues after tightening please order a new valve from sales@tapsandsinksonline.co.uk. If the valve bush comes out with the valve, order a new set of valve and valve-bush.

My Tap spout is clogged with stain deposit or impurities?

Unscrew the antisplasher and clean it (be careful not to damage the antisplasher if using a spanner or wrench).

What product guarantee comes with my purchase?

To comply with the product guarantee, the product should be installed by a qualified register plumber and operated in a normal domestic environment in the country that the Sink / Tap is being fitted.

It does not cover accidental damage, abnormal local water conditions, misuse, or lack of proper care and maintenance in accordance with guidelines.

Proof of purchase is required to validate a claim under the product guarantee. The guarantee is limited to the cost of replacement of the components and not to any associated labour costs.

The guarantee does not affect the purchaser’s statutory rights.

Carron Phoenix Guarantees

Carron Phoenix products carry guarantees against manufacturing defects: two years for accessories, five years for taps and a lifetime guarantee for sinks (excluding stoppers). For waste disposer units the guarantee period is included in the ‘additional information’ section under each disposer. These guarantees are in addition to and do not affect your statutory rights. For more information see www.carron.com

San Marco Taps Guarantees

San Marco mixers have been manufactured to a high standard, this guarantees the workmanship and quality of materials of San Marco products, The product guarantee is 2 years on manufacturing defects on the finish of the tap, 1 year on moving parts (i.e. valves).

About Water Pressure (How do I know which Tap is suitable for my water pressure)?

In the product specification of each tap we have listed the water pressure requirement for each tap.  Beside this, in the Tab 'Downloads / Technical Spec' we have also listed the individual manufacturers guide to the minimum water pressure that is required to ensure the proper working of your Kitchen Tap.  Please use these water pressure guides alongside the water pressure in your home.

Water pressure in your home:

If you have a traditional hot water cylinder, the pressure will be determined by Gravity only.  Measure the height from the bottom of your cold water storage tank to your kitchen tap.  The longer the drop / height, the more water pressure you will have (this explains why some bungalows have low water pressure on the hot water side (coming from their tank in the attic).

If you have a combi-boiler these usually provide a good level of water pressure; usually between 1.5 to 2 bar with an average mains pressure coming in to your house.

Please note that these are general guides and if in doubt it is up to you consult a plumber.

 

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