It can be a common enough problem that when you remove your Kitchen Tap Valve it looks different than the valve in the picture (or the Valve that you purchased from us). It is most likely because the brass bush is still attached.

Here is the 1212R Valve stuck inside the Brass Bush 3868R

There is a link at the end to purchase this Brass Bush 3868R

Parts might be modified by the manufacturers as part of their continual improvements. We cannot always guarantee that a part will fit an older version of a product. All spare parts that do not fit can be returned for a refund excluding shipping costs.

Shipping Information:

We ship from Ireland. DPD have notified us that they are experiencing shipping delays in GB due to Brexit (Customs). They currently advise us that these delays are temporary. However, as per the Large Popup notice on our website that is there until you Dismiss it, you should allow a minimum of 1-2 weeks delays for your order to be cleared by customs. This backlog is due to the volume of goods now going to /from GB that have to go through Customs from January 1, 2021 due to Brexit. It is outside of our control. (There will be no extra or hidden charges with your order).

We intend that Brexit will have no financial impact on our customers.

For further details please see our Brexit section here.

Spares Parts: For Mainland GB / N.I and ROI, Minimum of £4.50 to maximum of £6.00 with DPD 2-3 working days (excluding the impact of Covid-19/Brexit Transition). Click here for more detailed information about all Shipping & Returns.

For UK Offshore Islands:

We apologise for any inconvenience but we are currently only shipping to England, Scotland, Wales, NI and ROI, excluding any Isles.

We are currently not shipping to Channel Islands, Isle of Man or any Isles.