Returns

What is your returns policy if I don't like the goods that I have received?

28 Day approval

We have a no quibbles return policy as we want our customer to be 100% satisfied with our products.

If, for whatever reason you change your mind about our product, then once it is returned to us complete, unused and in the original packaging, within 28 days of receipt, then we will happily refund you the full cost of your purchase excluding the cost of dispatching the item to you or the cost of you returning it to us.

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
X91 Y52P
Ireland

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

When returning a product, we ask that the products are unused, undamaged and are in all their original packaging, (if unpacking please make sure to re-package the same way to limit any damage to item if it’s being returned).

You should also ensure that all larger items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.

If returned to us by a third party, you will be responsible for any damages caused whilst in transit. If products are returned damaged or have any missing parts, and not in a saleable condition we cannot offer any refund.

 Where the wrong goods / quantities have been sent, and you wish to make a return, then we will refund you as per above and also refund you the cost of returning those goods providing that you forward to us proof of cost of postage.

Exceptions to our 28 day approval
For products purchased from our Sale Section, we reserve the right to refuse returns. Products in the Sale Section are sold as seen. Products that have been modified in any way and Products that have been manufactured specifically for you, or Products that have been ordered in specifically for you will also be excluded from our 28 day returns policy.
To return a product within the 28 days (subject to the Exceptions outlined above ) please email sales@tapsandsinksonline.co.uk prior to returning it.

None of the above affects your statutory rights.

What is your Exchanges Procedure?

Tapsandsinksonline.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days from the date of despatch. But please see the section on what to do if goods arrive faulty or damaged.
Where an exchange is not possible e.g. the goods are no longer available, then a full refund will be made instead.

Where should I send my returns?

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
X91 Y52P
Ireland

You will be responsible for the Good(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

What if the goods are faulty or arrive damaged?

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email at customercare@tapsandsinksonline.co.uk to inform us and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased it and the reason you are returning it.

All goods are checked leaving the warehouse. In the unlikely event that goods arrive damaged, then they have been damaged ‘in-transit’. Please contact us by email at customercare@tapsandsinksonline.co.uk to inform us within 48 hours of delivery and we will arrange a refund or replacement.  You may be asked to send pictures of damages.

Where goods arrive damaged by Standard Post:
Please notify us within 48 hours at customercare@tapsandsinksonline.co.uk

Where goods arrive damaged by Courier:
If is immediately apparent that the goods have been damaged in transit e.g. a hole in the box and the item appears to be damaged, then the easiest way to handle this is to refuse delivery.  If you have accepted delivery then please check the item once the courier has departed and if the item has been damaged then please notify us customercare@tapsandsinksonline.co.uk within 48 hours.  If possible you should also attach any photographic evidence of damage as well.   We will send you out a replacement product free of any delivery charges on the next working day or offer you a full refund (if you so wish) .  Where  a replacement product is no longer available we will issue you with a refund immediately once we have photographic evidence of damage. Please be sure to email us within 48 hours notifying us of this at customercare@tapsandsinksonline.co.uk

None of the above affects your statutory rights.

What if I have a dispute with you over a refund or goods received or some aspect of the transaction?

If you paid by Credit Card or Debit Card
Section 75 applies only to credit cards and not to debit cards or charge cards (where all charges must be settled at the end of the month).

If you use a debit card, it’s possible that you may be able to use chargeback instead to get some or all of your money back (for chargeback, you would contact your own Bank).

If you bought your item on a credit card, you may be protected by Section 75 of the Consumer Credit Act.
This means you can claim against your credit card company to get your money back for items that cost more than £100 but not more than £30,000.

If you used your debit card, or the item cost under £100 and you paid by credit card, you may be able to use chargeback to recoup the cost.

If you paid by PayPal

If you paid using Paypal, you can raise a ‘dispute’ with the seller, as long as this is within 45 days of the payment.

If this isn’t resolved within 20 days, you can escalate the dispute, and raise a claim under the PayPal Protection Scheme.

Terms and Conditions

For our full Terms and Conditions, please see here

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