Taps and Sinks Online : Our story
We are a second generation family business that has been supplying Kitchen Taps and Sinks to the Trade since 1985.
Borne out of a recession, in 2012 we set up this online business to sell discontinued Taps and Sinks lines. To our surprise we started getting more and more queries regarding fixing taps and repairing sink waste kits. We realised that we were in a unique position where we could offer our customers genuine spare parts to fix their taps and sinks. Our own knowledge grew as we took apart the taps, questioned our suppliers more to learn and understand, and as a result troubleshooting plumbing issues became second nature to us. That is how our Taps and Sinks Online business came about and has steadily grown organically ever since. People find us on the www or by word of mouth. We always marketed our Sinks and Taps with a view to : “Repair rather than replace” and its heartening to see so many customers out there with the same mindset. We live in a world where water and energy are becoming scarce resources. It is so important to value and look after what we already own.
We accept that our price point is higher than our competitors who sell ‘compatible’ parts because our products are proudly crafted in Great Britain & Europe. What we can offer you is a level of quality and authenticity, coupled with a passion on our part for supplying the right spare for a Tap or Sink that stands the test of time. Our aim is to provide our customers with a lasting and reliable solution for their needs.
Why Choose Us:
- Genuine Spare Parts: Top quality spare parts directly from the Tap manufacturers for perfect compatibility.
- Replacement Assurance: Find suitable parts at Taps and Sinks Online, even for discontinued taps.
- Prevent Compatibility Issues: Providing genuine parts, not just “compatible” substitutes.
- We label our Product clearly : The few models we offer ‘compatible’ parts for are clearly marked for customer clarity.
Shipping Benefits:
- Swift deliveries: We use DPD for door to door 2-3 working days from Ireland to Great Britain and Fastways for ROI / Northern Ireland.
- Brexit Assurance: No extra costs for Great Britain orders under £135. We manage duties and charges.
- Transparent Pricing: What you see at the Checkout is all you pay – no hidden fees upon delivery.
Exceptional Customer Service:
- Dedicated Support: Our team at Taps and Sinks Online have been with us from the start. We are all experienced in selling Taps and Sinks – we understand how they work.
- Prompt assistance : Committed to helping you quickly, even beyond regular hours, and at weekends.
- Customer Satisfaction: Your needs matter most and we aim to surpass your expectations.
- Open Communication: Contact us for any questions or concerns; we’re here to assist you.
- 28 Day Return Policy : We have a 28 day return policy . Iff you want to make a return simply email us and we will send you on all the details to make it as easy as possible.
- Warranties : One years warranty on all spare parts. Warranties on Taps and Sinks vary from 2 years to 5 years depending on the brand.
Our Commitment to Sustainability at Taps and Sinks Online:
- Recyled Packaging : All our products are shipped using recycled paper and wrapping. We reuse locally sourced packaging as well to further reduce paper waste.
- Local sourcing : All our products are sourced in Europe / GB (they are authentic parts) thereby minimising the carbon footprint during transportation.
- Partnership with Eco-Conscious Suppliers : Our suppliers produce the parts locally, which also reduces the carbon footprint. Innovative technology is at the heart of their production. One recent example is new technology that uses recycled water.
- Sea shipping : We ship by sea to our customers (DPD deliveres within 2-3 working days to GB) to reduce carbon footprint compared to air transportation.