Shipping

Where do you deliver?

We deliver to UK (mainland UK and N.I.) and the Republic of Ireland.

Parcelforce Express Post Details

Here are Parcelforce details: https://www.parcelforce.com/track-trace. The contact details are here: http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are not dispatched Saturday, Sunday or Bank Holidays. Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Mon. to Fri. then it might not be dispatched until the following working day. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Please note due to Easter Bank Holidays no order received after 3pm Thursday 13th April 2017 will be shipped until our Warehouse re-opens on Tuesday 18th of April 2017.

RoyalMail 1st Class Post Details

Here are Royal Mail details: https://www.royalmail.com/track-your-item. The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are not dispatched Saturday, Sunday or Bank Holidays. Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Mon. to Fri. then it might not be dispatched until the following working day. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Please note due to Easter Bank Holidays no order received after 3pm Thursday 13th April 2017 will be shipped until our Warehouse re-opens on Tuesday 18th of April 2017.

How much does delivery cost?

Spares and small Accessories:

Shipping Information

Spares Parts: Your shipping charge will be a minimum of £4.50 to a maximum of £6.00 depending on the type of Spare Part being shipped and the quantity ordered.

£4.50 Shipping Charge: These items will be sent by 1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-5 working days for items dispatched to be delivered.  Here are Royal Mail details :https://www.royalmail.com/track-your-item.  The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

£6 Shipping Charge: Your package will be sent by Express Post (track and trace – SIGNATURE REQUIRED). Please allow APPROX 3 working days.  Here are Parcelforce details:  https://www.parcelforce.com/track-trace.  The contact details are here:  http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are only dispatched Monday to Friday (other than Bank Holidays). Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Monday to Friday then it might not be dispatched until the following working day. No orders are dispatched Saturday or Sunday or Bank Holidays. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Please note due to Easter Bank Holidays no order received after 3pm Thursday 13th April 2017 will be shipped until our Warehouse re-opens on Tuesday 18th of April 2017.

Small Parcels sent by Express Post (Parcelforce)*: £6 and takes 2-3 working days approximately.

Please note that the dispatch day is day zero i.e. goods sent by Express Post on a Monday (day zero) would arrive Wednesday at the earliest. Here are Parcelforce details : http://www.parcelforce.com/track-trace And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

* Small parcels include items such as Taps, Waste Disposers, Filter Kits etc

Stock Stainless Steel Sinks: £6 by Parcelforce.

Granite Sinks & Ceramic Sinks: £125 on a Pallet by specialist transport company. Delivery takes approx 2-3 working days. Please contact us at sales@tapsandsinksonline.co.uk should you require further information on the location of the pallet in transit. This information is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

When will my goods be dispatched?

While our website takes orders 24 hours per day, 7 days a week, goods are only dispatched on working days i.e. Monday to Friday. Orders received by Noon on a working day are usually dispatched on that day. Orders received after Noon might not be dispatched until the following working day.

Please read the section above ‘ordering’ regarding the ordering / dispatch process. If an order is made on a non-working day, then you will not receive an order acknowledgement until the next ‘working day’. Example: If you place an order on a Saturday (non-working day) then you will not receive an order acknowledgement until the next working day (Monday).

When will my goods be dispatched if I order over a Bank Holiday Weekend?

Any orders received after 2pm Friday of a Bank Holiday Week-end (see Republic of Ireland Bank holidays as our warehouse is based there) will be dispatched the following Tuesday although there is a possibility that goods ordered between 2pm – 4pm on a Friday might still be dispatched same day. Here are the following Bank Holidays that occur in the Republic of Ireland when the ware house is closed:

Please note due to Easter Bank Holidays no order received after 3pm Thursday 13th April 2017 will be shipped until our Warehouse re-opens on Tuesday 18th of April 2017.

DATE REPUBLIC OF IRELAND NORTHERN IRELAND GREAT BRITAIN

When will my goods be dispatched if I order before or during the the Christmas Holidays?

Any orders received by Noon Monday 19th December 2016 will be dispatched same day. We will do our best to ship items received between 1pm – 3pm same day but we cannot guarantee that they will shipped as this will be our busiest time.

For items shipped via Express Post on Monday 19th December, you should receive these items BEFORE Christmas, although any delay will be outside our control due to this being the busiest time of the year.  Any item dispatched by Royal Mail First Class might /might not arrive before Christmas due to the high volumes of Post over the Christmas Period. Any Order received after 1pm Monday December 19th might not be dispatched until January 3rd 2017.  Normal shipping will resume January 3rd, 2017.

Due to the high volumes of post over the Christmas Period to ensure delivery before Christmas your order should be placed before Noon on Friday the 16th December 2016.

I have placed an order on a non-working day. When will my goods be dispatched?

While our website takes orders 24 hours per day, 7 days a week, goods are only dispatched on working days i.e. Monday to Friday. Orders received by 12 noon on a working day will be dispatched on that day. Orders received after 12 noon might not be dispatched until the following working day.

Please read the section above ‘ordering’ regarding the ordering / dispatch process. If an order is made on a non-working day, then you will not receive an order acknowledgement until the next ‘working day’. Example: If you place an order on a Saturday (non-working day) then you will not receive an order acknowledgement until the next working day (Monday).

How long will delivery take?

The delivery period stated with in which you will receive your order is approximate.
Goods will be sent to the address given by you in your order.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock or have a longer leadtime. We will notify you in advance if this is the case. There will be no additional shipping charge for items sent in instalments.

For mainland UK:

Spares Parts: Your shipping charge will be a minimum of £4.50 to a maximum of £6.00 depending on the type of Spare Part being shipped and the quantity ordered.

£4.50 Shipping Charge: These items will be sent by 1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-5 working days for items dispatched to be delivered.  Here are Royal Mail details :https://www.royalmail.com/track-your-item.  The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

£6 Shipping Charge: Your package will be sent by Express Post (track and trace – SIGNATURE REQUIRED). Please allow APPROX 3 working days.  Here are Parcelforce details:  https://www.parcelforce.com/track-trace.  The contact details are here:  http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are only dispatched Monday to Friday (other than Bank Holidays). Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Monday to Friday then it might not be dispatched until the following working day. No orders are dispatched Saturday or Sunday or Bank Holidays. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Parcels sent by Track and Trace £6: Once the order is received by Noon, on a working day, it should be delivered in two to three working days by Parcelforce. The day of dispatch is day zero. i.e. if goods are dispatched on a Monday, then they should be with you by the Wednesday (Day 2) or Thursday (Day 3). Again, please note that delivery dates are ‘approximate’. Here are Parcelforce details : http://www.parcelforce.com/track-trace And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

For N.I.

Spares Parts: Your shipping charge will be a minimum of £4.50 to a maximum of £6.00 depending on the type of Spare Part being shipped and the quantity ordered.

£4.50 Shipping Charge: These items will be sent by 1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-5 working days for items dispatched to be delivered.  Here are Royal Mail details :https://www.royalmail.com/track-your-item.  The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

£6 Shipping Charge: Your package will be sent by Express Post (track and trace – SIGNATURE REQUIRED). Please allow APPROX 3 working days.  Here are Parcelforce details:  https://www.parcelforce.com/track-trace.  The contact details are here:  http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are only dispatched Monday to Friday (other than Bank Holidays). Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Monday to Friday then it might not be dispatched until the following working day. No orders are dispatched Saturday or Sunday or Bank Holidays. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Parcels sent by Track and Trace £6: Once the order is received by 12 noon, on a working day, it should be delivered the following working day, but in some cases it might take a day longer.

Please note due to Easter Bank Holidays no order received after 3pm Thursday 13th April 2017 will be shipped until our Warehouse re-opens on Tuesday 18th of April 2017.

2016 Christmas Deliveries - When is last Order Day for guaranteed delivery before Christmas?

For guaranteed delivery before Christmas by Express Shipping : last order is Monday, December 19th Dec, 2016 at noon. Any item dispatched after this date might not arrive until after Christmas. Any order received after 1pm 19th December, 2016 might not be dispatched until January 3rd, 2017. No orders will be dispatched from 20th December, 2016 until our stores re-open January 3rd, 2017.

Due to the high volumes of post over the Christmas Period to ensure delivery before Christmas your order should be placed before Noon on Friday the 16th December 2016.

What if I am not in when you make a delivery?

Items sent by standard post: These will just arrive with your normal post as they are not sent by track and trace and no signature is required.

Items sent by Express Delivery £6 : Sent by Courier / Registered Express Post so a signature is required. If you are not in when the courier calls they will return the parcel to the nearest ParcelForce Depot. Here are Parcelforce details : http://www.parcelforce.com/track-trace And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

As a signature is required if you are not in you will be left Courier Contact details informing you that a delivery was attempted and you can contact them to arrange delivery. The courier will NOT leave a parcel if there is no-one to accept it. There is also no guarantee that they will leave it with a neighbour. We will only ship the item to the address provided by you the customer.

A signature is required for every delivery. The courier will not leave goods anywhere if there is no one to sign for them.

Please read carefully our section below on ‘What if the Goods arrive damaged?’

Items shipped on a pallet £125: For heavy fragile goods (Granite sink or Ceramic sinks) it is a condition of sale that someone be there to check the goods in the presence of a courier.

Will I get back postage and packing charges that I paid, if I cancel my order?

Yes, if the goods have not been shipped. No, if you cancel the goods after the goods have been shipped.

We have endeavoured to provide as much information as possible (both pictorially and technically) on every item on our on-line shop.

Also please email sales@tapsandsinksonline.co.uk if you require further information before purchasing from us so that there should be no reason why you would cancel the order before it has been shipped.

What is your returns policy if I don't like the goods that I have received?

28 Day approval

We have a no quibbles return policy as we want our customer to be 100% satisfied with our products.

If, for whatever reason you change your mind about our product, then once it is returned to us complete, unused and in the original packaging, within 28 days of receipt, then we will happily refund you the full cost of your purchase excluding the cost of dispatching the item to you or the cost of you returning it to us.

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
Ireland

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

When returning a product, we ask that the products are unused, undamaged and are in all their original packaging, (if unpacking please make sure to re-package the same way to limit any damage to item if it’s being returned).

You should also ensure that all larger items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.

If returned to us by a third party, you will be responsible for any damages caused whilst in transit. If products are returned damaged or have any missing parts, and not in a saleable condition we cannot offer any refund.

Where the wrong goods / quantities have been sent, and you wish to make a return, then we will refund you as per above and also refund you the cost of returning those goods providing that you forward to us proof of cost of postage.

Exceptions to our 28 day approval
For products purchased from our Sale Section, we reserve the right to refuse returns. Products in the Sale Section are sold as seen. Products that have been modified in any way and Products that have been manufactured specifically for you, or Products that have been ordered in specifically for you will also be excluded from our 28 day returns policy.
To return a product within the 28 days please email our Customer Service Team prior to returning it.

None of the above affects your statutory rights.

What if I have a dispute with you over a refund or goods received or some aspect of the transaction?

If you paid by Credit Card or Debit Card
Section 75 applies only to credit cards and not to debit cards or charge cards (where all charges must be settled at the end of the month).

If you use a debit card, it’s possible that you may be able to use chargeback instead to get some or all of your money back (for chargeback, you would contact your own Bank).

If you bought your item on a credit card, you may be protected by Section 75 of the Consumer Credit Act.
This means you can claim against your credit card company to get your money back for items that cost more than £100 but not more than £30,000.

If you used your debit card, or the item cost under £100 and you paid by credit card, you may be able to use chargeback to recoup the cost.

If you paid by PayPal

If you paid using Paypal, you can raise a ‘dispute’ with the seller, as long as this is within 45 days of the payment.

If this isn’t resolved within 20 days, you can escalate the dispute, and raise a claim under the PayPal Protection Scheme.

What is your Exchanges Procedure?

Tapsandsinksonline.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days from the date of despatch. But please see the section on what to do if goods arrive faulty or damaged.
Where an exchange is not possible e.g. the goods are no longer available, then a full refund will be made instead.

Where should I send my returns?

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
X91 Y52P
Ireland

You will be responsible for the Good(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

What if the goods are faulty or arrive damaged?

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email at sales@tapsandsinksonline.co.uk to inform us and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased it and the reason you are returning it.

All goods are checked leaving the warehouse. In the unlikely event that goods arrive damaged, then they have been damaged ‘in-transit’. Please contact us by email at sales@tapsandsinksonline.co.uk to inform us within 48 hours of delivery and we will arrange a refund or replacement.

Where goods arrive damaged by Standard Post:
Please notify us within 48 hours at sales@tapsandsinksonline.co.uk

Where goods arrive damaged by Courier:
In the presence of the Courier / Postman please open the parcel and check it to ensure that it has not been damaged in transit. In the unlikely, but not impossible, event that the goods have been damaged in transit, then please note this when signing for them and refuse to accept them. The goods will then be returned to us automatically by the courier and we will send you out a replacement product free of any delivery charges or offer you a full refund (if you so wish, or where a replacement product is no longer available). Please be sure to email us within 24 hours notifying us of this at sales@tapsandsinksonline.co.uk

It is vital that you check the product BEFORE SIGNING for it as the Courier / Post man will not accept responsibility for the goods being damaged ‘in transit’ if you have signed for them, in which case we will not be able to refund you / replace the goods as we will not know when the goods were damaged.

None of the above affects your statutory rights.

Terms and Conditions

For our full Terms and Conditions, please see here

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