Shipping / Returns

Where do you deliver?

We deliver to UK (mainland UK and N.I.) only.

How much does delivery cost?

Spares and small Accessories: £4.50 as these items will be sent by  1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-4 working days for items dispatched this way following day of dispatch.

Should you wish for a small item to be spent by Express Post Track and Trace (Parcelforce) , 2-3 working days approximately) at a cost of an additional £1.50 then you can select the ‘Express Shipping’ option at the checkout stage.  Please note that the dispatch day is day zero i.e. goods sent by Express Post on a Monday (day zero) would arrive Wednesday at the earliest. Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Small Parcels sent by Express Post (Parcelforce)*: £6  and takes 2-3 working days approximately.

Please note that the dispatch day is day zero i.e. goods sent by Express Post on a Monday (day zero) would arrive Wednesday at the earliest. Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

* Small parcels include items such as Taps, Waste Disposers, Filter Kits etc

Stock  Stainless Steel Sinks: £6 by Parcelforce.

Granite Sinks & Ceramic Sinks: £125 on a Pallet by specialist transport company.  Delivery takes approx 2-3 working days.  Please contact us at sales@tapsandsinksonline.co.uk should you require further information on the location of the pallet in transit. This information is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

If you have any queries about the cost of shipping, please email us at sales@tapsandsinksonline.co.uk and we will let you know before you purchase.

When will my goods be dispatched?

While our website takes orders 24 hours per day, 7 days a week, goods are only dispatched on working days i.e. Monday to Friday.  Orders received by Noon on a working day are usually dispatched on that day.  Orders received after Noon might not be dispatched until the following working day.

Please read the section above ‘ordering’ regarding the ordering / dispatch process.  If an order is made on a non-working day, then you will not receive an order acknowledgement until the next ‘working day’.  Example:  If you place an order on a Saturday (non-working day) then you will not receive an order acknowledgement until the next working day (Monday).

When will my goods be dispatched if I order over a Bank Holiday Weekend?

Any orders received after 2pm Friday of a Bank Holiday Week-end (see Republic of Ireland Bank holidays as our warehouse is based there) will be dispatched the following Tuesday although there is a possibility that goods ordered between 2pm – 4pm on a Friday might still be dispatched same day.  Here are the following Bank Holidays that occur in the Republic of Ireland when the ware house is closed:

DATE                                            REPUBLIC OF IRELAND     NORTHERN IRELAND         GREAT BRITAIN
Monday 2nd January 2017            YES                                                    YES                                         YES
Friday 17th March 2017                  YES                                                    YES                                         NO
Friday 14th April 2017                         YES                                                    YES                                       YES
Monday 18th April 2017                       YES                                                    YES                                         YES
Monday 1st May 2017                           YES                                                   YES                                         YES
Monday May 29th 2017                        NO                                                      YES                                         YES
Monday 5th June 2017                         YES                                                   NO                                           NO
Wednesday 12th July 2017                         NO                                                 YES                                         NO
Monday 7th August 2017                     YES                                                    NO                                          NO
Monday 28th August 2017                   NO                                                     YES                                        YES
Monday 30th October 2017                YES                                                    NO                                          NO
Monday 25th December 2017          YES                                                   YES                                        YES
Tuesday 26th December 2017                YES                                                   YES                                        YES
Monday 29th December 2017             YES                                                   YES                                        NO
Monday 1st January 2018                  YES                                                   YES                                        YES

 

When will my goods be dispatched if I order before or during the the Christmas Holidays?

Any orders received by Noon Monday 19th December will be dispatched same day. We will do our best to ship items received between 1pm – 3pm same day but we cannot guarantee that they will shipped as this will be our busiest time.

For items shipped via Express Post on Monday 19th December, you will receive these items BEFORE Christmas. Any item dispatched by Royal Mail First Class might or might not arrive before Christmas due to the high volumes of Post over the Christmas Period. Any Order received after 1pm Monday December 19th might not be dispatched until January 3rd 2017.

I have placed an order on a non-working day. When will my goods be dispatched?

While our website takes orders 24 hours per day, 7 days a week, goods are only dispatched on working days i.e. Monday to Friday.  Orders received by 12 noon on a working day will be dispatched on that day.  Orders received after 12 noon might not be dispatched until the following working day.

Please read the section above ‘ordering’ regarding the ordering / dispatch process.  If an order is made on a non-working day, then you will not receive an order acknowledgement until the next ‘working day’.  Example:  If you place an order on a Saturday (non-working day) then you will not receive an order acknowledgement until the next working day (Monday).

How long will it take?

The delivery period stated with in which you will receive your order is approximate.
Goods will be sent to the address given by you in your order.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock or have a longer leadtime. We will notify you in advance if this is the case. There will be no additional shipping charge for items sent in instalments.

For mainland UK:

Spares and small Accessories: £4.50 as these items will be sent by  1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-4 working days for items dispatched this way following day of dispatch.

Parcels sent by Track and Trace £6: Once the order is received by Noon, on a working day, it should be delivered in two to three working days by Parcelforce.   The day of dispatch is day zero.  i.e. if goods are dispatched on a Monday, then they should be with you by the Wednesday (Day 2) or Thursday (Day 3). Again, please note that delivery dates are ‘approximate’. Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Items shipped on a pallet £125: For heavy fragile goods (Granite sink or Ceramic sinks) it will take approx 2 – 3 working days. It is a condition of sale that someone be there to check the goods in the presence of a courier.

For N.I.

Spares and small Accessories: £4.50 as these items will be sent by  1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-4 working days for items dispatched this way following day of dispatch. Please note that in reality deliveries are taking longer than expected and this is outside of our control. We will not replace an item until 10 working days have passed.

 

£6.00 – Sent with Express Freight. Please allow a minimum of 3 working days after dispatch date. Please note that in reality deliveries are taking longer than expected and this is outside of our control. We will not replace an item until 10 working days have passed. Please note that in reality deliveries are taking longer than expected and this is outside of our control. We will not replace an item until 10 working days have passed.Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Items shipped on a pallet £125: For heavy fragile goods (Granite sink or Ceramic sinks) it will take approx 2 – 3 working days. It is a condition of sale that someone be there to check the goods in the presence of a courier.

For Channel Islands
We do ship there but shipping times take longer than Mainland UK.

2017 Christmas Deliveries - When is last Order Day for guaranteed delivery before Christmas?

To be advised.

What if I am not in when you make a delivery?

Items sent by standard post: These will just arrive with your normal post as they are not sent by track and trace and no signature is required.

Items sent by Express Delivery £6 : Sent by Courier / Registered Express Post so a signature is required.  If you are not in when the courier calls they will return the parcel to the nearest ParcelForce Depot.  Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

As a signature is required if you are not in you will be left Courier Contact details informing you that a delivery was attempted and you can contact them to arrange delivery. The courier will NOT leave a parcel if there is no-one to accept it. There is also no guarantee that they will leave it with a neighbour. We will only ship the item to the address provided by you the customer.

A signature is required for every delivery. The courier will not leave goods anywhere if there is no one to sign for them.

Please read carefully our section below on ‘What if the Goods arrive damaged?’

Items shipped on a pallet £125: For heavy fragile goods (Granite sink or Ceramic sinks) it is a condition of sale that someone be there to check the goods in the presence of a courier.

Will I get back postage and packing charges that I paid, if I cancel my order?

Yes, if the goods have not been shipped. No, if you cancel the goods after the goods have been shipped.

We have endeavoured to provide as much information as possible (both pictorially and technically) on every item on our on-line shop.

Also please email sales@tapsandsinksonline.co.uk if you require further information before purchasing from us so that there should be no reason why you would cancel the order before it has been shipped.

What is your returns policy if I don't like the goods that I have received?

14 Day approval from receipt of Goods.

We have a no quibbles return policy as we want our customer to be 100% satisfied with our products.

If, for whatever reason you change your mind about our product, then once it is returned to us complete, unused and in the original packaging, within 14 days of receipt, then we will happily refund you the full cost of your purchase excluding the cost of dispatching the item to you or the cost of you returning it to us.  The estimated cost can vary depending on which carrier you use to return the goods, the value and the size.  Prices of returning the item track and trace signed can start at c. £8.70.  Full cost of returns can be found here: http://www.royalmail.com/price-finder

Where the wrong item has been sent or the item is proven to be faulty, then we will either refund you in full OR pay the cost of returning the goods to us.

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
Ireland

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

When returning a product, we ask that the products are unused, undamaged and are in all their original packaging, (if unpacking please make sure to re-package the same way to limit any damage to item if it’s being returned).

You should also ensure that all larger items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.

If returned to us by a third party, you will be responsible for any damages caused whilst in transit. If products are returned damaged or have any missing parts, and not in a saleable condition we cannot offer any refund.

Where the wrong goods / quantities have been sent, and you wish to make a return, then we will refund you as per above and also refund you the cost of returning those goods providing that you forward to us proof of cost of postage.

Exceptions to our 14 day approval
For products purchased from our Sale Section,  we reserve the right to refuse returns. Products in the Sale Section are sold as seen.

Products that have been modified in any way and Products that have been manufactured specifically for you, or Products that have been ordered in specifically for you will also be excluded from our 14 day returns policy.

To return a product within the 14 days please email our Customer Service Team prior to returning it.

Please email us at sales@tapsandsinksonline.co.uk

None of the above affects your statutory rights.

How do I cancel a purchase?

You must tell us that you want to cancel the purchase. It is not enough to just send the goods back. We have provided you with a link in our terms and conditions which you can use to tell us about your decision, but you don’t have to use it.

You can inform us and send back the goods at the same time, for example, by adding a written statement with the goods that you are returning by post, or by sending a fax or e-mail.

You must send the unused goods back within 14 days of informing us.

You have to to pay the costs of returning the goods which can vary depending on the size of the item purchased. It can range from £2.10 with Royal Mail up to approx £60 if returning a high value item e.g. Sink worth £360, so we would always recommend that Customers think very carefully before purchasing a high value item. Granite Sinks or Ceramic Sinks can £85 to return so we would not recommend purchasing a Granite Sink if there is any possibility of this item being returned for ‘change of mind’ reasons. We are happy to answer any additional queries that a Customer might have regarding a high value product (as we are about any item on our website) as it is costly to return these items so they are not the kind of item that should be purchased in haste.

How long will it take to process the refund?

We will give you a refund within 14 days of receipt of your cancellation or notification of returning the goods, but we can delay refunding you if We haven’t received the goods or evidence that you’ve returned them.

This refund must include any shipping charges you paid when you made your purchase (if the goods have not been shipped prior to cancelling the order). However, We may charge you delivery costs if you specifically requested non-standard (express) delivery.

What is your Exchanges Procedure?

Tapsandsinksonline.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days from the date of despatch. But please see the section on what to do if goods arrive faulty or damaged.
Where an exchange is not possible e.g. the goods are no longer available, then a full refund will be made instead. Due the cost of shipping, we do not Swop or Exchange products where we have dispatched the correct product as per your Order. Where you have changed your mind or wish to order a different product instead, then you will need to order this product and return the unwanted product as per our Returns procedure outlined here.

Where should I send my returns?

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
Ireland

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

You will be responsible for the Good(s) until they reach us.  For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).

What if the goods are faulty or arrive damaged?

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault,  please contact us by email at sales@tapsandsinksonline.co.uk to inform us and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased it and the reason you are returning it.

All goods are checked leaving the warehouse. In the unlikely event that goods arrive damaged, then they have been damaged ‘in-transit’. Please contact us by email at sales@tapsandsinksonline.co.uk to inform us within 48 hours of delivery and we will arrange a refund or replacement.

Where goods arrive damaged by Standard Post:
Please notify us within 48 hours at sales@tapsandsinksonline.co.uk

Where goods arrive damaged by Courier:
In the presence of the Courier / Postman please open the parcel and check it to ensure that it has not been damaged in transit. In the unlikely, but not impossible, event that the goods have been damaged in transit, then please note this when signing for them and refuse to accept them. The goods will then be returned to us automatically by the courier and we will send you out a replacement product free of any delivery charges or offer you a full refund (if you so wish, or where a replacement product is no longer available). Please be sure to email us within 24 hours notifying us of this at sales@tapsandsinksonline.co.uk

It is vital that you check the product BEFORE SIGNING for it as the Courier / Post man will not accept responsibility for the goods being damaged ‘in transit’ if you have signed for them, in which case we will not be able to refund you / replace the goods as we will not know when the goods were damaged.

None of the above affects your statutory rights.

Terms and Conditions

For our full Terms and Conditions, please see here

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