Shipping & Returns
Where We Ship
We ship from Ireland to:
- Mainland England, Scotland, and Wales
- Northern Ireland and the Republic of Ireland
Note: We do not currently ship to islands or the Channel Islands.
Shipping Methods & Delivery Times
- Small items (grub screws, O-rings, etc.): Sent by An Post or Royal Mail (untracked).
- Larger/heavier items (valves, brass fittings): Sent by DPD (tracked).
Estimated delivery:
- ROI: 1–3 working days
- NI & GB: 2– 3 working days for DPD. It takes longer by Post (usually 7-10 working days) which is outside of our control.
Shipping Costs
Shipping charges are clearly shown at checkout before you complete your purchase. Max shipping charge is £5.50 DPD or less if posted depending on size and weight.
You’ll also find estimated postage costs on individual product pages.
Returns Policy
- Returns accepted within 28 days of delivery.
- Items must be unused and in original condition.
- Refunds are issued once the returned item is received and inspected.
- Return postage is at your cost unless the item is faulty or incorrect.
If we made a mistake or something arrives damaged, we’ll replace or refund at no extra cost to you.
Returns from the UK
Post-Brexit, UK-to-Ireland returns require a simple customs form, which we send you by email. The same form is also available at your local post office.
If completing the return becomes too difficult, just contact us — we’ll do our best to resolve things, and often offer refunds without needing the item returned.
Need Help?
We’re a small specialist team and respond quickly to email queries, often within a few hours (always within one working day).
Email us at sales@tapsandsinksonline.co.uk.
Quick FAQs
- Do I need to call before returning? No, just email us with your order number and we’ll help.
- What if I can’t complete the customs form? Contact us — we may refund without requiring the item back.
- When will I receive my refund? Usually within 1–2 working days of receiving the item back.
- Do you offer phone support? We prefer email as it allows us to help quickly with pictures and diagrams. We will ring you if you request it provided that it relates to an existing Order when we can’t resolve it by email.