Terms & Conditions

The Terms and Conditions apply to the use of the tapsandsinksonline.co.uk website.

By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

General Information

tapsandsinksonline.co.uk is the website of Taps and Sinks Online Limited, Mullinabro Business Centre, Mullinabro, Ferrybank, Waterford, Ireland. Registered VAT number is 9828452H.

The following terms and conditions will apply between you and Taps and Sinks Online Limited, when you buy an item from tapsandsinksonline.co.uk. The terms do not affect your statutory rights.

  • Your contract for purchases made through tapsandsinksonline.co.uk is with Taps and Sinks Online Limited and you undertake that all goods ordered by you are for domestic use only.
  • You must be eighteen years old or older to use this site. If you do not qualify, please do not use this site.
  • You warrant that all details you provide to tapsandsinksonline.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • You agree that e-mail can be used as a long-distance means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from tapsandsinksonline.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Taps and Sinks Online Limited Ltd as soon as possible.

  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Taps and Sinks Online Limited tracks the electronic ‘fingerprints’ of every order placed on tapsandsinksonline.co.uk to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.

Taps and Sinks Online Limited Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due.
  • You breach any of our terms and conditions.
  • When requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity.
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on tapsandsinksonline.co.uk
Your responsibilities if you break these conditions

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Availability information for products is listed on each individual product description. Whilst we endeavour at all times to have our stocks completely up to date on our website, in the unlikely, but not impossible, event that a stock item is shown on the website as being ‘in stock’ at time of order but is subsequently found to be out of stock at date of dispatch, we will immediately contact you by email to offer you the choice of waiting until the item is back in stock or alternatively, to offer you a full refund if you prefer.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on tapsandsinksonline.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within one week (at the latest) via the same way that the payment was made. Should you choose to re-order at the correct price, a separate invoice will be raised to you which you can then pay or you can choose to buy again via the website if the price has been amended to reflect the correct price?

All prices listed on tapsandsinksonline.co.uk include sales tax.

No contract for the sale of any product will exist between you and tapsandsinksonline.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. If you wish to cancel at any time prior to the goods being dispatched, just email us and we will refund you in full (see our Cancellation Policy below for more information).

You will receive two emails.
The first email confirms that the order has been accepted.
The second email confirms that the order has been dispatched and is also your invoice.
Both of these emails will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Discount vouchers, codes and offers cannot be used on sale products.

Cancelling an Order

If you haven’t submitted an order, you may clear the items (or change the quantity) in your shopping basket at any time by clicking the ‘minus’ button next to the product you do not wish to purchase in your shopping basket and then ‘Update Cart’, or you can remove the product from the cart by using ‘x’ icon on the left of the product in your shopping cart.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our warehouse. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been dispatched to you. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. You will find more information about this in ”What is your returns policy if I don’t like the goods that I have received?” section for our policy on returns.

Once we’ve heard from you that you wish to cancel an order, and the goods have NOT been dispatched, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 7 days following your notification to us.

For cancellations received after goods have been dispatched, you will have to return the goods at your own expense in order to obtain a refund. Please see ‘What is your returns policy if I don’t like the goods that I have received?” section for our policy on returns.You will be responsible for the Good(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).

Where do you deliver?

We deliver to UK (mainland UK and N.I.) and Republic of Ireland only.

How much does delivery cost?

Spares Parts: Your shipping charge will be a minimum of £4.50 to a maximum of £6.00 depending on the type of Spare Part being shipped and the quantity ordered.

£4.50 Shipping Charge: These items will be sent by 1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-5 working days for items dispatched to be delivered.  Here are Royal Mail details :https://www.royalmail.com/track-your-item.  The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

£6 Shipping Charge: Your package will be sent by Express Post (track and trace – SIGNATURE REQUIRED). Please allow APPROX 3 working days.  Here are Parcelforce details:  https://www.parcelforce.com/track-trace.  The contact details are here:  http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are only dispatched Monday to Friday (other than Bank Holidays). Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Monday to Friday then it might not be dispatched until the following working day. No orders are dispatched Saturday or Sunday or Bank Holidays. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Small Parcels sent by Express Post (Parcelforce)*: £6  and takes 2-3 working days approximately.

Please note that the dispatch day is day zero i.e. goods sent by Express Post on a Monday (day zero) would arrive Wednesday at the earliest. Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

* Small parcels include items such as Taps, Waste Disposers, Filter Kits etc

Stock  Stainless Steel Sinks: £6 by Parcelforce.

Granite Sinks & Ceramic Sinks: £125 on a Pallet by specialist transport company.  Delivery takes approx 2-3 working days.  Please contact us at sales@tapsandsinksonline.co.uk should you require further information on the location of the pallet in transit. This information is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

If you have any queries about the cost of shipping, please email us at sales@tapsandsinksonline.co.uk and we will let you know before you purchase.

When will my goods be dispatched?

While our website takes orders 24 hours per day, 7 days a week, goods are only dispatched on working days i.e. Monday to Friday.  Orders received by Noon on a working day are usually dispatched on that day.  Orders received after Noon might not be dispatched until the following working day.

Please read the section above ‘ordering’ regarding the ordering / dispatch process.  If an order is made on a non-working day, then you will not receive an order acknowledgement until the next ‘working day’.  Example:  If you place an order on a Saturday (non-working day) then you will not receive an order acknowledgement until the next working day (Monday).

When will my goods be dispatched if I order over the Easter Weekend?

Any orders received after 3pm Thursday 18th April will be dispatched the following Tuesday 23rd April.

I have placed an order on a non-working day. When will my goods be dispatched?

While our website takes orders 24 hours per day, 7 days a week, goods are only dispatched on working days i.e. Monday to Friday.  Orders received by 12 noon on a working day will be dispatched on that day.  Orders received after 12 noon might not be dispatched until the following working day.

Please read the section above ‘ordering’ regarding the ordering / dispatch process.  If an order is made on a non-working day, then you will not receive an order acknowledgement until the next ‘working day’.  Example:  If you place an order on a Saturday (non-working day) then you will not receive an order acknowledgement until the next working day (Monday).

How long will it take?

The delivery period stated with in which you will receive your order is approximate.
Goods will be sent to the address given by you in your order.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock or have a longer leadtime. We will notify you in advance if this is the case. There will be no additional shipping charge for items sent in instalments.

For mainland UK:

Spares Parts: Your shipping charge will be a minimum of £4.50 to a maximum of £6.00 depending on the type of Spare Part being shipped and the quantity ordered.

£4.50 Shipping Charge: These items will be sent by 1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-5 working days for items dispatched to be delivered.  Here are Royal Mail details :https://www.royalmail.com/track-your-item.  The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

£6 Shipping Charge: Your package will be sent by Express Post (track and trace – SIGNATURE REQUIRED). Please allow APPROX 3 working days.  Here are Parcelforce details:  https://www.parcelforce.com/track-trace.  The contact details are here:  http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are only dispatched Monday to Friday (other than Bank Holidays). Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Monday to Friday then it might not be dispatched until the following working day. No orders are dispatched Saturday or Sunday or Bank Holidays. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Small Parcels sent by Express Post (Parcelforce)*: £6  and takes 2-3 working days approximately.

Please note that the dispatch day is day zero i.e. goods sent by Express Post on a Monday (day zero) would arrive Wednesday at the earliest. Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

* Small parcels include items such as Taps, Waste Disposers, Filter Kits etc

Stock  Stainless Steel Sinks: £6 by Parcelforce.

Granite Sinks & Ceramic Sinks: £125 on a Pallet by specialist transport company.  Delivery takes approx 2-3 working days.  Please contact us at sales@tapsandsinksonline.co.uk should you require further information on the location of the pallet in transit. This information is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

If you have any queries about the cost of shipping, please email us at sales@tapsandsinksonline.co.uk and we will let you know before you purchase.

 

For N.I. 

Spares Parts: Your shipping charge will be a minimum of £4.50 to a maximum of £6.00 depending on the type of Spare Part being shipped and the quantity ordered.

£4.50 Shipping Charge: These items will be sent by 1st Class Post, Track and Trace (no Signature Required). Please allow APPROX 3-5 working days for items dispatched to be delivered.  Here are Royal Mail details :https://www.royalmail.com/track-your-item.  The contact details are here: https://personal.help.royalmail.com/app/contact and the contact number is 03457 740 740 open Monday to Friday, 8am-6pm, Saturday 8am-1pm and Sunday 9am-2pm calls are charged at national rates.

£6 Shipping Charge: Your package will be sent by Express Post (track and trace – SIGNATURE REQUIRED). Please allow APPROX 3 working days.  Here are Parcelforce details:  https://www.parcelforce.com/track-trace.  The contact details are here:  http://www.parcelforce.com/contact-us and the contact number is 0344 800 4466 in the UK. Calls are charged at local rate.

Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

Orders are only dispatched Monday to Friday (other than Bank Holidays). Our Cut-off time to ensure dispatch same working day is 2pm. Where an order is received after 2pm Monday to Friday then it might not be dispatched until the following working day. No orders are dispatched Saturday or Sunday or Bank Holidays. There might be additional delays where Parcel Force/Royal Mail do not work Bank Holidays.

Small Parcels sent by Express Post (Parcelforce)*: £6  and takes 2-3 working days approximately.

Please note that the dispatch day is day zero i.e. goods sent by Express Post on a Monday (day zero) would arrive Wednesday at the earliest. Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

* Small parcels include items such as Taps, Waste Disposers, Filter Kits etc

Stock  Stainless Steel Sinks: £6 by Parcelforce.

Granite Sinks & Ceramic Sinks: £125 on a Pallet by specialist transport company.  Delivery takes approx 2-3 working days.  Please contact us at sales@tapsandsinksonline.co.uk should you require further information on the location of the pallet in transit. This information is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

If you have any queries about the cost of shipping, please email us at sales@tapsandsinksonline.co.uk and we will let you know before you purchase.

 

2016 Christmas Deliveries - When is last Order Day for guaranteed delivery before Christmas?

For guaranteed delivery before Christmas last order is Noon, Monday 19th Dec, 2016 (although we cannot absolutely guarantee any delivery in the run up to the Christmas Period).

What if I am not in when you make a delivery?

Items sent by standard post: These will just arrive with your normal post as they are not sent by track and trace and no signature is required.

Items sent by Express Delivery £6 : Sent by Courier / Registered Express Post so a signature is required.  If you are not in when the courier calls they will return the parcel to the nearest ParcelForce Depot.  Here are Parcelforce details : http://www.parcelforce.com/track-trace  And contact details are here : http://www.parcelforce.com/contact-us Parcelforce contact number is 03448 00 44 66, calls are charged at national rates. Please contact us at sales@tapsandsinksonline.co.uk should you require your Track and Trace number which is only available from our Warehouse during normal office hours Monday to Friday 9.00 – 5.30pm.

As a signature is required if you are not in you will be left Courier Contact details informing you that a delivery was attempted and you can contact them to arrange delivery. The courier will NOT leave a parcel if there is no-one to accept it. There is also no guarantee that they will leave it with a neighbour. We will only ship the item to the address provided by you the customer.

A signature is required for every delivery. The courier will not leave goods anywhere if there is no one to sign for them.

Please read carefully our section below on ‘What if the Goods arrive damaged?’

Items shipped on a pallet £125: For heavy fragile goods (Granite sink or Ceramic sinks) it is a condition of sale that someone be there to check the goods in the presence of a courier.

Will I get back postage and packing charges that I paid, if I cancel my order?

Yes, if the goods have not been shipped. No, if you cancel the goods after the goods have been shipped.

We have endeavoured to provide as much information as possible (both pictorially and technically) on every item on our on-line shop.

Also please email sales@tapsandsinksonline.co.uk if you require further information before purchasing from us so that there should be no reason why you would cancel the order before it has been shipped.

What is your returns policy if I don't like the goods that I have received?

28 Day approval

We have a no quibbles return policy as we want our customer to be 100% satisfied with our products.

If, for whatever reason you change your mind about our product, then once it is returned to us complete, unused and in the original packaging, within 28 days of receipt, then we will happily refund you the full cost of your purchase excluding the cost of dispatching the item to you or the cost of you returning it to us.

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
X91 Y52P
Ireland

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

When returning a product, we ask that the products are unused, undamaged and are in all their original packaging, (if unpacking please make sure to re-package the same way to limit any damage to item if it’s being returned).

You should also ensure that all larger items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.

If returned to us by a third party, you will be responsible for any damages caused whilst in transit. If products are returned damaged or have any missing parts, and not in a saleable condition we cannot offer any refund.

Where the wrong goods / quantities have been sent, and you wish to make a return, then we will refund you as per above and also refund you the cost of returning those goods providing that you forward to us proof of cost of postage.

Exceptions to our 28 day approval
For products purchased from our Sale Section, we reserve the right to refuse returns. Products in the Sale Section are sold as seen. Products that have been modified in any way and Products that have been manufactured specifically for you, or Products that have been ordered in specifically for you will also be excluded from our 28 day returns policy.
To return a product within the 28 days please email our Customer Service Team prior to returning it.

None of the above affects your statutory rights.

What if I have a dispute with you over a refund or goods received or some aspect of the transaction?

If you paid by Credit Card or Debit Card
Section 75 applies only to credit cards and not to debit cards or charge cards (where all charges must be settled at the end of the month).

If you use a debit card, it’s possible that you may be able to use chargeback instead to get some or all of your money back (for chargeback, you would contact your own Bank).

If you bought your item on a credit card, you may be protected by Section 75 of the Consumer Credit Act.
This means you can claim against your credit card company to get your money back for items that cost more than £100 but not more than £30,000.

If you used your debit card, or the item cost under £100 and you paid by credit card, you may be able to use chargeback to recoup the cost.

If you paid by PayPal

If you paid using Paypal, you can raise a ‘dispute’ with the seller, as long as this is within 45 days of the payment.

If this isn’t resolved within 20 days, you can escalate the dispute, and raise a claim under the PayPal Protection Scheme.

What is your Exchanges Procedure?

Tapsandsinksonline.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days from the date of despatch. But please see the section on what to do if goods arrive faulty or damaged.
Where an exchange is not possible e.g. the goods are no longer available, then a full refund will be made instead.

Where should I send my returns?

Please email us at sales@tapsandsinksonline.co.uk before sending the goods.

Our Depot Returns Address is:

Taps and Sinks Online Limited
Mullinabro Business Centre
Mullinabro
Ferrybank
Waterford
X91 Y52P
Ireland

***PLEASE NOTE*** You must use the above Returns Address – any returns sent to our Sales Office in Potters Bar will result in a delay in your Refund and may incur extra postage costs as they will have to be sent on your behalf to the Returns Depot****

You will be responsible for the Good(s) until they reach us.  For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).

What if the goods are faulty or arrive damaged?

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault,  please contact us by email at sales@tapsandsinksonline.co.uk to inform us and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased it and the reason you are returning it.

All goods are checked leaving the warehouse. In the unlikely event that goods arrive damaged, then they have been damaged ‘in-transit’. Please contact us by email at sales@tapsandsinksonline.co.uk to inform us within 48 hours of delivery and we will arrange a refund or replacement.  You may be asked to send pictures of damages.

Where goods arrive damaged by Standard Post:
Please notify us within 48 hours at sales@tapsandsinksonline.co.uk

Where goods arrive damaged by Courier:
If is immediately apparent that the goods have been damaged in transit e.g. a hole in the box and the item appears to be damaged, then the easiest way to handle this is to refuse delivery.  If you have accepted delivery then please check the item once the courier has departed and if the item has been damaged then please notify us customercare@tapsandsinksonline.co.uk within 48 hours.  If possible you should also attach any photographic evidence of damage as well.   We will send you out a replacement product free of any delivery charges on the next working day or offer you a full refund (if you so wish) .  Where  a replacement product is no longer available we will issue you with a refund immediately once we have photographic evidence of damage. Please be sure to email us within 48 hours notifying us of this at customercare@tapsandsinksonline.co.uk

It is vital that you check the product and notify us within 48 hours if the items is damaged  as the Courier / Post man will not accept responsibility for the goods being damaged ‘in transit’ if you have signed for them, unless they are notified within 48 hours in which case we will not be able to refund you / replace the goods as we will not know when the goods were damaged.

None of the above affects your statutory rights.

Privacy

tapsandsinksonline.co.uk will not pass on your personal, credit or debit card details to any third party.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your tapsandsinksonline.co.uk log in details, please contact our Customer Service team immediately.

Legal Terms and Conditions

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on tapsandsinksonline.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within one week (at the latest) via the same way that the payment was made. Should you choose to re-order at the correct price, a separate invoice will be raised to you which you can then pay or you can choose to buy again via the website if the price has been amended to reflect the correct price.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on tapsandsinksonline.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from tapsandsinksonline.co.uk

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

Until you receive written/email confirmation of each item dispatched, we have not accepted your offer and no binding contract of sale for that item will exist between you and Taps and Sinks Online Limited.

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