Taps And Sinks Online


Here you can find just a fraction of testimonials that we get from our clients. Have a testimonial for us? Please send it over to sales@tapsandsinksonline.co.uk, we will be more than happy to add it to the list 🙂


‘Hi I wanted to write to you and say a huge thank you for your advice and prompt shipment. Customer service like that is a rarity these days and I shall be coming back to you for future business.’ ~ Jon. Homeowner, June 20th, 2015

‘Thanks very much for your help. This was spot on. I order the part and it’s fixed :)’ ~ Jonathan. Homeowner, June 8th, 2015

‘Hi Alice I must thank you for your truly exceptional service. Admittedly, I initially ordered the wrong part – which was completely my error. You graciously allowed me to return this and refunded the money very promptly. But even more impressive was the Taps And Sinks Online expertise actually identified the correct part from some photos and measurements. You even pointed me to another supplier of the part, as it wasn’t something you stocked. I now have a fully functioning kitchen tap, all thanks to your expert knowledge. It’s unfortunate that I could not purchase the part from you, as your support effort goes well beyond that of many other companies. Thanks, again. [if you want to use this text, please don’t use my full name. You can say something like: Jonathan J from Gloucestershire]’ ~ Jonathan J Gloucestershire. Homeowner, June 6th, 2015

‘Arrived today (Franke Olympus O Ring Kit), mended kitchen tap well pleased will recommend to others thanks again’ ~ Brian C. Homeowner, March 12th, 2015

‘Hi Alice, Pleased to tell you all was received and suitable for needs. Compliments to your website and it’s operation. Will spread the word. Kind regards’ ~ Dave P. – Homeowner, March 11th, 2015

‘Dear Alice, that’s great, I have just placed the order! #***** By the way, I bought a Deca 150 from you last month. It’s not fitted yet but it looks great. I really like the look of the Carron Phoenix products. This new one’s for my mother in law! What a great web-site and super service. Many thanks.’ ~ Regards Walter B. – Home Owner, March 11th, 2015

‘Credit where its due: I ordered a new Tap Valve for a Franke Tap last Friday, it arrived yesterday (Tues), I fitted it this morning (Wed), Wife very pleased. It’s good to know there are companies still out there giving such excellent service!’ ~ Many Thanks, Lyndon – (A 70 year old D.I.Y.’er), March 3rd, 2015

‘Hi Sarah, Thanks for all your help. I checked as you suggested and yes, the missing part of the cold tap was sitting inside the body of the tap. Took it out and the new valve fitted perfectly. Great customer service deserves recognition, who can I write to in your company to say thanks for all your help?’ ~ Regards, Kevin J. C. – Homeowner , February 17th, 2015

‘I recently placed an order with your company for some tap washers, i would like to thank you for dispatching the items quickly and they were also well packaged. I will use your company again.’ ~ M. J. C. – Plumber, February 9th, 2015

‘Hi, Alice. Received the valve yesterday and fitted it straight away, problem solved – no more dripping. Thank you for your advice and excellent service. If only there were more like you and your company. Thanks again.’ ~ John C. – Home Owner, January 18th, 2015

‘May I say how impressed we are with the speed of responses and general service standards.’ ~ Best Regards, John S. – Home Owner, January 14th, 2015

‘Thanks Ellen, Great customer service, much appreciated.’ ~ Best Regards, John C. – Home Owner, October 30th, 2014

‘ Hi I have just purchased your San Marco Venice tap in my kitchen which has intermittent low water pressure as we are not on mains supply. It is the BEST tap I have ever had! No splashing and really smooth flow of water. How I wish plumbers knew the importance of compression valves for low water pressure. But it works so much better than any tap even where the pressure is mains. I found you on line advising this sort of tap.’ ~ Thank you so much, Dianne – Home Owner, October 20th, 2014

‘More firms should be like yours in finding a solution to the problem. Great- After-Sales.’

‘Thank you for your advice about which San Marco cartridge to purchase for my dripping kitchen tap. Received cartridge and replaced this morning & the problem is solved. Great service!’ ~ Regards, Gillian – Home Owner, August 4th, 2014

‘That’s good news, thank you. I am seriously impressed you took the time to help. I will retain your details for any future needs – if you can be this helpful for someone who is not even a customer then you are worth remembering for the future. Thanks again.’ ~ Regards, Dan – Home Owner

‘Hi , Just to confirm that the valve arrived safely – it was indeed the right one, and its great to have the tap in action again! Many thanks again for your excellent services.’ ~ Best regards, David – Home Owner

‘Alice Many thanks for the information. On the strength of it I have just placed an order for both parts. Many thanks also for the speedy response, help and advice. Could you also please convey my thanks and appreciation to Zak.’ ~ Sincere and kindest regards to you both, Jeff – Home Owner

‘Thanks for the prompt attention to my order, I was on holiday last week and the parts I ordered were waiting for me when I got back on Sunday. Fitted them yesterday and everything works fine! Great job Thanks!’ ~ Best Wishes, Richard – Kitchen Designer

‘ Hi Sarah, Just to let you know the sink and tap arrived. I want to thank you for offering a great service. Both products were packaged brilliantly… bubble wrap everywhere. You offer great customer service and a timely delivery. Thank you so much. I am already recommending your company to family and friends. Kind regards.’ ~ Jo – Home Owner, April 9th, 2014

‘Hi Alice, thanks so much for your help and advice. Best wishes,’ ~ Alex – Plumber

‘Hi Sales Team, Just to let you know the Sink Plug Basket Strainers arrived and fit perfectly. Many thanks for your help and extremely efficient service.’ ~ Regards. Jim – Home Owner

‘Hi Alice, I was most impressed with your very prompt response, especially as you responded on a Sunday! Thank you very much for trying to help’ ~ Kind Regards, Julie – Home Owner

‘Hi Sales Team, Thank you for the reply to my question about the valves, you have been a great help. I placed an order last night (Order Number #4072). Will let you know how I get on with them, when they arrive. Kind Regards.’ ~ Julie – Home Owner

‘Many thanks for such a prompt service – makes a pleasant change from many other online retailers.’ ~ Ian – Home Owner

‘Alice, Sarah, Just to let you know that the plug arrived earlier this week & is an exact size match and perfect fit for my Carisma 150 sink.’ ~ Many thanks, Mark – Home Owner

‘Many thanks Sarah, I’ve just ordered one on line. You are very efficient!’ ~ Best wishes, Angela – Interior Designer

‘Good morning Sarah, We order and query and chase and chase, and we forget the equally important part – to say THANK YOU for a super service. The sink and taps arrived on Wednesday last, nearly quicker than I can travel back and forth to UK. And you were totally correct, a perfect match. Thanks again, superb.’ ~ Regards, Betty Boyle – Home Owner

‘Thank you so much you are very kind I have had a lot on today and was rushed but I will give you a good review after I receive goods once again thank you so much.’ ~ Frank – Plumber

‘Hi Sarah, The plug has arrived and is a perfect fit. Thank you so much for all your help your customer service was first class. Once again thank you so much.’ ~ Gloria – Interior Designer

‘Hi Alice. You have been brilliant helping us sort out the fitting of our new Deca 150 sink, thanks so much. We have just ordered now a new brushed steel tap, to match the sink from your site. This is the best customer service we have ever had and it is really appreciated. THANKS again.’ ~ Martin and Catherine – Home Owners


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