Prevent scratches stainless steel sink?

Question : I have just had a new stainless steel sink fitted and the finish on it was fine when fitted but now has superficial scratches on it even from the plastic basin that we use. How can I prevent scratches Stainless Steel sink? How can I restore the finish and can you recommend any product to restore the finish, Thanks.

Answer: My first response would be that your Stainless Steel sink is going to scratch…it’s the nature of the product but certainly having a plastic basin rubbing against it will increase the frequency and likelihood of scratches.

Below is Carron Phoenix’s own guide to cleaning and maintaining their stainless steel sinks.

Carron Phoenix Vela 150

Carron Phoenix Vela 150 (shown here with a Right Hand Drainer)



When first in use your sink may appear to show up scratches easily. This is because the steel is protected during its manufacture by a layer of plastic film. However, rather like the bodywork of your car, stainless steel can scratch easily. Care must be taken therefore when cleaning or indeed during every day use.

  • Never use a wire wool pad such as Brillo® to clean your sink for two reasons; it will create tiny scratches and it will also shed small pieces of mild steel that later rust and give the appearance that your sink is rusting (this is not the case but it can be very difficult to remove the small steel particles that have adhered to the surface).
  • Instead clean regularly with normal detergent and warm water.
  • Always make a habit of drying your sink afterwards and buffing with a soft cloth. Long-term this will help develop a lovely rich patina and it will also ensure that no build up of limescale or other mineral deposits can occur.
  • If scouring is required, always use a Scotchbrite® pad and try to scour in the same direction as the natural grain on the sink’s surface.
  • Minor scratching of the sink’s surface is extremely difficult to avoid and is not something to be unduly concerned about. The drainer area in particular is likely to pick up scratches due to hard objects placed upon it. These marks are usually only superficial and can be removed with a proprietary stainless steel cleaner. A useful alternative is a car paint restorer such as ‘T-Cut’.
  • The quality of your water can affect the good looks of your sink by giving the appearance of staining. This “staining” is generally a build up of limescale or similar mineral deposit, particularly prevalent in hard water areas. Limescale readily absorbs staining agents such as tea, coffee, red wine, etc., spoiling the appearance of your sink. For this reason always rinse and dry your sink after each occasion you use it to avoid mineral deposits being left behind on the surface when the water evaporates.To remove any limescale that has built up on your sink, try using a proprietary limescale removing product such as Viakal® or Limelite®. Alternatively, soak in a solution of one part vinegar to three parts water. This will loosen the scale, making it possible to scrub it away with an abrasive pad and kitchen sink cleaner.You can also prevent limescale by using a limescale filter tap such as the Dante Filter Tap with Limescale Filter Option or Aquabion® Water Treatment for Limescale.

If you would like to take a closer look at the Dante Filter Tap that has the limescale option – here is the link:

Why buy from us?
We are a specialist online store that stocks a select range of products that we can provide all the technical information on and troubleshoot any problems associated with (no matter how old). We have been selling Carron Phoenix Sinks and Taps for over 30 years and San Marco Kitchen Taps for over 20 years. Not only do we stock the spare parts but our technical department can troubleshoot most problems for you – no matter how old or new your kitchen tap is. Excellent After Sales Service is an intrinsic part of our Customer Care ethos.

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