Clearwater Vitro Tap Valve
Brass Valve with ceramic discs
Spare Parts for the Franke Vesta Tap (which also looks similar – but the Valve has 28 splines) can be found here.
Here are the measurements of the 3963R Valve:
Overall Height: 50mm
Diameter at thread: 21mm
Nut Height: 6mm
Height of Splines: 6mm
To Remove the Clearwater Vitro Tap Valve (3963R)
There are many versions of this Tap so please check your own Valve against the Valve details here before ordering. The levers are Horizontal rather than Vertical to operate your Tap on / off, and so this tap should, if plumbed correctly, operate in the Opposite way to a standard twin lever tap. This is important if you are only buying one valve and not a pair. We would recommend that if in doubt as to which valve to order, if you do not understand what we mean by opening clockwise and opening anti-clockwise, order a pair and return the valve that you do not require. When we refer to a Valve as a 'Hot' valves, we mean one that opens Clockwise, When we say 'Cold', we mean one that opens Anti-Clockwise. Usually, in this style Tap the valves work in the opposite direction to a twin style tap so you would find a Hot valve on the Cold side of your Tap and a Cold Valve on the Hot side.
This is a Genuine Spare Part.
Parts might be modified by the manufacturers as part of their continual improvements. We cannot always guarantee that a part will fit an older version of a product. All spare parts that do not fit can be returned for a refund excluding shipping costs.
We ship from IRELAND so please see below for SHIPPING TIMES (by Post or Courier) before you place your Order to avoid any misunderstandings regarding estimated arrival date for your order once dispatched.
POST COST: For very small items: Screws, O Ring Kits, Aerators & some Bushes, we Post (£2/£3.50). This is NOT trackable. Where we Post, and you have been incorrectly charged Courier Rate £8/£10, we will refund the excess shipping charge to you. Some Parts cannot be posted e.g. Valves.
POST DELIVERY TIMES - Getting slower to GB post Brexit & pre Christmas:
ROI / NI: Approx 2 days delivery by Post in ROI and can vary in NI (please allow for at least 1 week)
Great Britain: Unfortunately there is no such thing as first / second class mail in Ireland. There is just 'standard' post. Our current experience is that it is taking approx 2-3 weeks for goods to arrive in Great Britain by Post. But we are having reports of it taking even longer than this. This is outside of our control and the backlog appears to be due to customs clearance for all items creating a backlog, slowing down all inward parcels and post from EU.
COURIER DELIVERY TIMES Track & Trace (£6/£8) & we make no profit from these charges): ROI / NI: Approx 2 days delivery by Fastways but it can occasionally take longer. Great Britain: Average shipping time with DPD is approx 1 week (but can take longer) .
ROI / NI: Approx 2 days delivery by Fastways but it can occasionally take longer.
Great Britain: Average shipping time with DPD is approx 1 week (but can take longer) .
Please note that delivery times with DPD UK for goods shipped from Ireland are slower than DPD within Great Britain. Brexit means that all goods coming into Great Britain have to clear Customs and this has added delays to the process. Our current experience is that goods shipped with DPD UK currently take approx 1 week to be delivered, but it can occasionally take longer. We can provide tracking numbers if required. Click here for more detailed information about all Shipping & Returns.
Not shipping to UK Offshore Islands:
We are currently only shipping to England, Scotland, Wales, NI and ROI. We are currently unable for logistical & customs reasons to ship to Channel Islands, Isle of Man or any Isles off mainland GB. All we can suggest is that you might be able to have the Order shipped to GB and from the there get it shipped on to your own address if it is one of the destinations that we currently do not ship to.
BREXIT: Brexit will have no financial impact on our GB customers once your Order is less than £135. There will be No Vat on Imports, No Customs Charges, No extra or hidden charges once your Total Order is less than £135. We will remind you again about this at the Checkout stage before you complete (pay) for your Order. For further details please see our Brexit section here.
There will be No Vat on Imports, No Customs Charges, No extra or hidden charges once your Total Order is less than £135. We will remind you again about this at the Checkout stage before you complete (pay) for your Order. For further details please see our Brexit section here.